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When you answer these questions, be as honest and specific as possible. We'll analyze your responses and get back to you with preliminary recommendations in a day or two.

Your name: (required)

Your email address: (required)

Your phone #: (if you would prefer to be contacted via phone)

The Here and Now—Your Current Situation

What prompted you to fill out this survey? (check all that apply)

You have provided your employees with training; but nothing has changed.

You have new supervisors who need to learn how to supervise or seasoned supervisors and managers who need to change their leadership style.

Your employees aren't performing as well as they could; and you don't know why nor what to do.

You have a new process in place and your people don't know what to do.

You would like to link employee performance to the company's strategic goals.

Other:

Describe the current performance of your employees.

Sample answer: Performance is slow and filled with errors; absenteeism is high; scrap is high; shrink is high; morale is low; etc.

Where You'd Like To Be

Describe the possibilities… what would performance look like in a perfect world?

Sample answer: Error rates would go down; customer satisfaction would go up; people would complain less about the new technology; attendance would go up; scrap would decrease; shrink would decrease; etc.

How are you measuring performance today? (Check all that apply)

The amount of scrap, waste or shrinkage.

Annual performance reviews

Customer satisfaction reports

We're not really measuring performance

Other:

The Gap—"Now" Compared To Where You'd Like To Be

Is there a gap between where you are and where you'd like to be? If yes, what do you think is contributing to this gap? (Check all that apply)

Lack of skill

Lack of knowledge

Lack of access to info, tools, or equipment needed

Lack of motivation

Too litle time

Other:

Your Organization's Employee Development Profile

How many of your employees need to improve? - NA - < 20 20 - 49 50 - 100 > 100

What is their average experience level? - NA - < 1 year < 2 years > 3 years Other

If other, please explain:

What is their average education level? - NA - Mostly High School Mostly College Varies Other

If other, please explain:

What kind of training have they had? (check all that apply)

None

Informal on the job training first 2 weeks

New employee orientation

Task specific instructor led training

Online manual or online help

Electronic performance support system

Groupware (Lotus Notes, Outlook public folders, Groupwise, etc.

Website

Other:

How much of their work involves using a computer? - NA - None 25% 50% 75% 100%

What else should we know about what your employees do?

Sample answer: We are changing the way we evaluate our employees; we have changed our process and we need to help our employees embrace the new way of doing things; etc.

How do technology and other logistics factor into performance?

To what do your employees have access? (Check all that apply)

Corporate Intranet

Internet

Groupware (Lotus Notes, Microsoft Exchange/Outlook, Groupwise, etc.

Laptop/Home PC

Other:

Has a budget been established for improving performance? If so, what is it? - NA - Yes No

In the past, what techniques have successfully improved the performance of these employees?

Sample answer: Instructor-led training; self-paced training; bring in new employees; coaching; on the job training; new equipment; systems or tools; etc.

Thanks for taking our survey. We look forward to reviewing your responses and giving you our feedback. You will receive a response from us within 2 days!

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